Today is the 21st of November 2024
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> Feedback and Complaints Mechanism

How to send feedback:

  • Feedback can be sent through the following channels:
    1. Email : feedback@osg.gov.ph
    2. Mail The Office Solicitor General c/o the Committee on Anti-Red Tape 134 Amorsolo St., Legaspi Village, Makati City 1229
    3. Fill out the Feedback Forms located at the windows and drop in designated box
    4. Talk to our Officer of the Day at the Public Assistance Desk

How feedbacks are processed

  • Feedbacks are processed by our Internal Audit Division and forwarded to the concerned units.

How to file a complaint

  • Complaints can be sent through the following channels:
    1. Email : feedback@osg.gov.ph
    2. Mail : The Office Solicitor General c/o the Committee on Anti-Red Tape 134 Amorsolo St., Legaspi Village, Makati City 1229
    3. Fill out the Complaints Forms located at the windows and drop in designated box
    4. File a complaint with our Officer of the Day at the Public Assistance Desk

How complaints are processed

  • Complaints are processed by our Internal Audit Division and forwarded to the concerned units.

Contact Information of CCB, PCC, ARTA

  • Contact Center ng Bayan
    1. SMS – 0908-8816565
    2. Call – 1-6565
    3. email@contactcenterngbayan.gov.ph
    4. Web – www.contactcenterngbayan.gov.ph
  • Presidential Complaint Center
    1. Email: pcc@malacanang.gov.ph
    2. Postal Service – thru PCC official address at Bahay Ugnayan, J.P. Laurel Street Malacañang, Manila
    3. Telefax - No. +63(2)-87368621
    4. Telephone Numbers:
      1. +63(2)-8736-8645
      2. +63(2)-8736-8603
      3. +63(2)-8736-8621
      4. +63(2)-8736-8629
  • Anti-Red Tape Authority
    1. Email:
      1. info@arta.gov.ph
      2. complaints@arta.gov.ph
    2. Postal Service – 4th & 5th Floor, NFA Building, NFA Compound, Visayas Avenue, Brgy. Vasra, Diliman, Quezon City, Philippines 1128
    3. Telephone Numbers:
      1. 8478-5091
      2. 8478-5093
      3. 8478-5099
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