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For Case-Related inquiries and follow-ups
Please send your email to - docket@osg.gov.ph

For Data Privacy-Related queries
Please send your email to - dpo@osg.gov.ph

> External Services
Docket Management Service

Legal Divisions


> Internal Services

Case Management Service

Human Resources Management Division

Docket Management Service

Financial Management Service


To view the full Citizen's Charter document : Click Here


> Feedback and Complaints Mechanism

How to send feedback:

  • Feedback can be sent through the following channels:
    1. Email : feedback@osg.gov.ph
    2. Mail The Office Solicitor General c/o the Anti-Red Tape Unit 134 Amorsolo St., Legaspi Village, Makati City 1229
    3. Fill out the Feedback Forms located at the windows and drop in designated box
    4. Talk to our Officer of the Day at the Public Assistance Desk

How feedbacks are processed

  • Feedbacks are processed by our Internal Audit Division and forwarded to the concerned units.

How to file a complaint

  • Complaints can be sent through the following channels:
    1. Email : feedback@osg.gov.ph
    2. Mail The Office Solicitor General c/o the Anti-Red Tape Unit 134 Amorsolo St., Legaspi Village, Makati City 1229
    3. Fill out the Complaints Forms located at the windows and drop in designated box
    4. File a complaint with our Officer of the Day at the Public Assistance Desk

How complaints are processed

  • Complaints are processed by our Internal Audit Division and forwarded to the concerned units.

Contact Information of CCB, PCC, ARTA

  • Contact Center ng Bayan
    1. SMS – 0908-8816565
    2. Call – 1-6565
    3. email@contactcenterngbayan.gov.ph
    4. Web – www.contactcenterngbayan.gov.ph
  • Presidential Complaint Center
    1. Email: pcc@malacanang.gov.ph
    2. Postal Service – thru PCC official address at Bahay Ugnayan, J.P. Laurel Street Malacañang, Manila
    3. Telefax - No. +63(2)-87368621
    4. Telephone Numbers:
      1. +63(2)-8736-8645
      2. +63(2)-8736-8603
      3. +63(2)-8736-8621
      4. +63(2)-8736-8629
  • Anti-Red Tape Authority
    1. Email:
      1. info@arta.gov.ph
      2. complaints@arta.gov.ph
    2. Postal Service – 4th & 5th Floor, NFA Building, NFA Compound, Visayas Avenue, Brgy. Vasra, Diliman, Quezon City, Philippines 1128
    3. Telephone Numbers:
      1. 8478-5091
      2. 8478-5093
      3. 8478-5099